Vol. 6, Issue 1, Part D (2024)

Purpose: The purpose of the paper was to find out the several factors that contribute to employee satisfaction and the satisfaction level of employees in the organization.

Methodology: In this research, a survey was conducted on the employees of Tata Consultancy Services (TCS) at Sector V, Kolkata - with a total of 105 respondents. The primary data was collected through questionnaire with the help of ‘Snowball sampling’ method. The data was graphically represented through various Pie charts and analyzed.

Findings: The important factors that were considered in the study were salary, appraisal, working condition, stress management, perks etc... The analysis concludes that majority of the employees were somewhat satisfied in working with this organization. Dissatisfaction, with reference to some of the factors, was also reported.

Practical Implications: Employee satisfaction plays an essential role in the successful functioning of any organization whereas dissatisfaction among employees affects the performances and productivity of the company adversely. Here, the study focuses on several major parameters that generate satisfaction/dissatisfaction in the employees. Thus, it explicitly shares and explains the employee feedback, on those major aspects, of Tata Consultancy Services. Valuable recommendations were also made towards these organizations for enhancing the overall employee satisfaction level.

Originality/Value: The study specifically focuses on the tangible and intangible parameters of employee satisfaction. Apart from financial motivators other aspects are also considered here. Also, the study evolves around more than hundred IT employees of TCS, Kolkata.