Vol. 7, Issue 2, Part I (2025)

Employee satisfaction is essential for the effective functioning of organizations in the public transportation sector. This pilot study explores employee satisfaction within the Karnataka State Road Transport Corporation (KSRTC) across various dimensions. The study aims to evaluate satisfaction levels in four key areas: financial, physical, service, and operational performance, with a focus on KSRTC in Mysore District. Using a cross-sectional design, the research surveyed 103 KSRTC employees from different parts of Mysore District. Data were gathered through a structured questionnaire with 36 items covering the four performance areas, rated on a 5-point Likert scale. Analysis was conducted using SPSS software. The findings show the highest satisfaction in financial performance (Mean = 3.89), followed by physical (Mean = 3.42), service (Mean = 3.21), and operational performance (Mean = 3.18). Festival advances had a high satisfaction rate of 77.7%, and alignment of the reward structure reached 89.3%. Conversely, retirement benefits had a dissatisfaction rate of 71.8%, and retiring room facilities showed a 79.6% dissatisfaction rate. In conclusion, although most employees report moderate to high satisfaction, notable gaps exist in infrastructure, retirement benefits, and certain operational areas. It is recommended to undertake strategic measures to address these issues.